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Post 0

Monday, March 3, 2008 - 8:47pmSanction this postReply
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Wow, I feel your pain.  You mentioned a "screen shot" - did you use the Print Screen button and paste into MS Paint, or some other method?  If the good old Print Screen/paste doesn't work, I guess there's always a digital camera ... low-tech "screen shot."  (P.S. I have never had any sort of pay-TV!)



Post 1

Tuesday, March 4, 2008 - 3:50amSanction this postReply
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I didn't try pasting into Paint, but I have a sense that won't work either. I think all of the images are protected somehow from copying.  I like the camera idea, though.  I'll try that!

Thanks, Laure. :)  




Post 2

Tuesday, March 4, 2008 - 7:35amSanction this postReply
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Go to http://www.pdf995.com to download a free PDF printing program.

Try printing the screenshot to a PDF file.




Post 3

Tuesday, March 4, 2008 - 9:26amSanction this postReply
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There is also software out there that will enable you to copy images on websites that are protected that way...(I've come across it before...open source stuff...I will research this for you, Teresa, and get back to you)...don't lose that page!


Erica




Post 4

Tuesday, March 4, 2008 - 9:29amSanction this postReply
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I had some bad experiences with them as well.  They will even keep deducting money from a credit card or your account after you tell them not to, or tell your credit card company not to, unless you are very forceful about it.  They are very, very bad.



Post 5

Tuesday, March 4, 2008 - 9:48amSanction this postReply
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Actually I don't see how they can claim they "never had this deal"; I found it one on of their main pages!

http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=2700001&CMP=KNC-PG-Google-Geo&HBX_PK=direct%20tv_CHI&HBX_OU=50


The 34.99/ mo. deal has ** by it; at the bottom of the page is this explanation, which I was able to copy into wordpad:

**Prices reflect an $18 bill credit per month for 12 consecutive months after online redemption. Offers end 6/24/08 and are based on approved credit. Credit card required (MA & PA excluded). New customers only (lease required). Lease fee $4.99/mo. for second and each additional receiver.
 
 (Unfortunately, I'm finding it trickier to find that software for getting past "right-click protection" on websites...but I'm still looking.)

 




Post 6

Tuesday, March 4, 2008 - 12:29pmSanction this postReply
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Teresa, I feel your pain.

I had a similar tiffy with Sprint-Nextel awhile back. Also, a house mate of mine just had a change of mind about a charge card purchase -- so he had the clerk run a refund right there on the spot. Guess what?

That's right. The charge went through and emptied the balance on his credit card -- but the refund (performed just seconds after the charge), will not go through for 5 days!

In your case, Teresa, I'd contact the Attorney General, the local TV news stations, and Ripoff Report at ...

http://www.ripoffreport.com/

Good luck!

Ed



Post 7

Tuesday, March 4, 2008 - 12:33pmSanction this postReply
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Teresa,

I just searched for the term directtv at ripoffreport -- they had 36 reports. Besides making your own report, I suggest that you peruse the others (you know ... for "ammunition"!).

;-)

Ed



Post 8

Tuesday, March 4, 2008 - 12:34pmSanction this postReply
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Alt print-screen does work. Even if the images are copyright protected you can still capture any image your computer screen is displaying and then paste it into any paint program, or Microsoft word works too. Just tried it for the page Eric linked and it worked for me.

By the way Teresa it's possible that you'll get a rebate check in the mail that makes up for the price difference you are being charged monthly right now. Don't quote me on this but with a cursory glance at the offer and what you said they told you over the phone, it sounds like you'll get one lump sum payment in the form of a check that will be sent to you?



Post 9

Tuesday, March 4, 2008 - 12:42pmSanction this postReply
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Teresa, one more tip.

If you copy web material to paste into Microsoft Word, it often doesn't show up completely until you ...

... change the formatting (to the left of font-size and font-type) to "normal" (or "default format" or something like that).

Try it out!

Ed



Post 10

Tuesday, March 4, 2008 - 1:03pmSanction this postReply
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Also, a house mate of mine just had a change of mind about a charge card purchase -- so he had the clerk run a refund right there on the spot. Guess what?

That's right. The charge went through and emptied the balance on his credit card -- but the refund (performed just seconds after the charge), will not go through for 5 days! (Ed)

Unfortunately, Ed, that's just how credit cards work. (And debit Mastercard/VISAs, too.)

Once the authorization for the amount of the purchase has been made, it is reflected in the card's available credit. And it's not going anywhere anytime soon...even if the store then entered a "refund" authorization. That never goes through automatically. (It'd be nice if it did, but it doesn't.)

Your housemate should have called his credit card company with the proof of the intended refund by the store (he should have been given a receipt of this transaction, as well.) His credit card bank can remove the authorization hold immediately, but I guarantee that they will NEVER do that unless they are aware of the refund intentions of the store who made the original authorization...they will NOT just take their client's word for it, (which actually does make sense.)

People would be defrauding stores all the time...you could buy a flat screen at Best Buy, and then call your credit card company right after you leave the store, and say, "I want that $2000 authorization to Best Buy reversed and canceled"...and when BB tried to present the final bill (the receipt you signed in the store) a few days later, they would be denied payment, and therefore screwed. That's why the credit card holder can't just cancel an authorization on their word. (Unless, I suppose, you're reporting the card as stolen, which is a whole other can of worms...) If it was a legitimate purchase at first, then you changed your mind, then the credit card bank would have to receive some kind of proof from the store that they do not intend to collect on the authorization. Then they can free up the credit on the card immediately.

I've dealt with this many times before...once in a situation at a Target... somehow my card got charged (authorized) twice for the same $150 purchase at the checkout. The clerk also submitted a "refund" slip for me, but I knew walking out of the store that I was going still going be down an extra $150 in my account. I immediately called my bank, explained the situation, gave them info from the "refund receipt", and they removed the extra hold within a minute. 

(Pain in the butt, I know, but that's how it is.)

If this is a recent situation (ongoing) you should tell him to try this in order to free up his money sooner.
And if the "refund receipt" doesn't work, have the store talk with the bank directly, in a 3-way-call, or by fax. (I've had to do that, too.) His bank will happy to remove the hold on his account---just as long as they know it's cool with the store.





Post 11

Tuesday, March 4, 2008 - 3:44pmSanction this postReply
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Erica;

Excellent explanation on temporary credit auths. Hotels do the same thing except we take a temporary authorization for an amount higher than what the room and tax will be because of any possible incidental charges such as room service or long distance calls. This can be a big pain in the ass when guests check their online balances before they get their statement and flip out at the amount of the temporary authorization, usually the authorization is released after 10 days. And debit cards are a pain too since a temporary authorization actual blocks funds from their checking account and if it's for an amount higher than the room and tax they freak out that they can't use those funds to pay for something else. It has to be the number one complaint in my industry but there's no other way to do it.



Post 12

Tuesday, March 4, 2008 - 4:04pmSanction this postReply
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I got it! The image, that is.  I used Open Office Impress application, alt print screen, and pasted it right in. Everything shows up.  I can even save it as a PDF file!

Wahoo!

Now, if those stupid bastards would just do the right thing...

John,

You're so wonderfully optimistic.  I just adore you. No, I seriously doubt these folks plan on sending me a check.  I think they plan on stringing me along and taking an extra chunk out of my account until something legally makes them stop.

Ed,

Ripoffreport.com, got it. (I don't know why applying a credit to a credit card account takes so long, but it does.  I once charged a customer's card 5000.00 by mistake for a 500.00 bill. Thankfully, he laughed about it, but I was mortified.  I credited the card immediately, but I think he still had to wait for the credit to clear.  I was so embarrassed.)

[Edit: Oh, now I know why they take so long, thanks to Erica's explanation.]

Erica,

I had no idea they were offering the very same deal!  Ha!  Talk about not knowing what the left hand is doing (I'm being generous).

Thanks to all.  Perhaps I should write to the president of DirectTV, too. Terrible service.

Oh, goody, a "supervisor" just called and left a message for me to call back. No thanks, just fix the problem you caused, mmkay?

(Edited by Teresa Summerlee Isanhart on 3/04, 4:13pm)




Post 13

Tuesday, March 4, 2008 - 4:51pmSanction this postReply
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Teresa;

You're so wonderfully optimistic. I just adore you.


LOL, well thank you! Having had such an incredibly depressing past week it's nice to hear someone observe I still have some optimism left in me! :)



Post 14

Tuesday, March 4, 2008 - 5:27pmSanction this postReply
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I dont know if the was mentioned earlier in the post, but the reason credit card refunds take five days to be positively reflected is because the bank is obtaining interest on your money. The longer they hold it; the more money they make. I guess I should have chose finances instead of medical education. Sorry for the interjection.



Post 15

Tuesday, March 4, 2008 - 9:07pmSanction this postReply
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I don't think that's true as purchases can take a few business days before it is reflected on your credit card account as well.



Post 16

Wednesday, March 5, 2008 - 4:13pmSanction this postReply
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TSI, as you live in Michigan, take your problem to these people:
http://www.michigan.gov/ag/
 The attorney general's office always get the attention of customer service.

                                                           Consumer Complaint/Inquiry Filing Information

MIKE COX
ATTORNEY GENERAL



If you submit a complaint, a copy of the complaint may be sent to the business about whom the complaint is issued and may be sent to other governmental agencies for their review. Some complaints may become the subject of civil or criminal cases and may be subject to disclosure as part of a court proceeding.

 

http://www.michigan.gov/ag/0,1607,7-164-17331-42077--,00.html



About that other problem, the deeper issue of dishonest or incompetetent people in business.  First of all, or Zeroeth of All, the anti-capitalist mentality is so deep in our culture that people go into business in order to screw others for their own short-term profit, knowing that they can skip town later (moved from Direct TV to Comcast to Sprint...) and get a promotion in the bargain!  Real business people are entrepreneurs and there are far too few of them.

The other thing that the CSRs (customer service reps) hear complaints all day long and their job is to make complaints go away.  They get $10 per hour and they are timed by the length of their call... which is why you waited 30 minutes for a 2-minute instruction.  So, life for the contact person sucks and you are the suckitude.  Surely, the executive touting their bottom lines are not on the phones.

Moreover, most people just are not that smart.  Direct TV might have the deal you cited.  The CSR heard someone next to her say they did not and she took it at that without checking.  The average IQ is 100.  Have you ever had to work with someone with  a 90 IQ?  They think they are normal. 




Post 17

Wednesday, March 5, 2008 - 7:00pmSanction this postReply
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The average IQ is 100.  Have you ever had to work with someone with  a 90 IQ?  They think they are normal. 

They do!  LOL!

Michael, thanks for the link - I can't stand Mike Cox, but I'll file a complaint with them this weekend when I have more time.

Thanks again.




Post 18

Wednesday, April 2, 2008 - 6:24pmSanction this postReply
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Update!  Recent developments in this issue involve:

1) The BBB got involved immediately after I sent the complaint form. I was really shocked.

2) Turns out DirecTV placed an upgrade on my account without my knowledge or concent, thus, felt justified soaking me for more money.

3)  I received a 50.00 credit for the over charges placed on my account over the past 4 months. I received this credit late last week.  

4)  Lo and behold, several of my favorite channels stopped working two days, (this past Saturday, to be exact) after the credit was issued.  These channels were all supposed to be included in the package I subscribed to.

5) The receiver does not work at all as of this morning.  I get a blue screen telling me that new software needs to be downloaded, but never does. The download meter stays at 0 for 15 minutes or more, then I get another screen telling me the download was unsuccessful, and to try restarting the receiver. This "fix" does nothing, the result is always the same.  I called technical service when I got home from work today because the receiver still didn't work.  15+ minutes later, the tech tells me there's "interference" with the download signal, and there's nothing he can do about it, he'll have to "pass it along" to get it fixed. No telling when that will be, he says. 

I'm totally not kidding.

This is absolutely the WORST consumer experience I've ever had with any company in my entire life.

What a mistake.  




Post 19

Wednesday, April 2, 2008 - 7:37pmSanction this postReply
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Sounds like a lawyer's dream case....



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